The time we need to prepare an order may vary. However, most orders are expected to be fulfilled in 3-5 business days. During large sales and peak gifting seasons, the production times are extended to 5-10 business days. Each item is made to order, designed, and printed in the USA. Processing and production times will vary depending on location and time of year.

Estimated shipping times
North America: 2 - 7 business days
International: 10 - 35 business days
I'll do my best to meet these shipping estimates but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Please remember that the delivery of your order is the responsibility of the shipping carrier (USPS, UPS, DHL).

Once a package leaves our fulfillment center, you must reach out directly to the shipping carrier to resolve delivery issues. You should have your tracking number ready when reaching out to the shipping carrier.

We use USPS (United States Postal Service), UPS, and DHL for deliveries inside the United States and abroad. All of our shipments that leave the United States will likely spend time in customs for the country where the shipment arrives. Tracking numbers and carrier information, if applicable, will be sent to you after the shipment is confirmed. We cannot provide any customs clearance estimates.

IMPORTANT: Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.

It depends. If the item has already been sent in for production, the shipping address can no longer be updated. Please contact me as soon as possible to see what can be done!

Please double-check your shipping address before checkout.

I gladly accept returns and exchanges
Contact me within 14 days of delivery
Ship items back within 30 days of delivery

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders
Intimate items (for health/hygiene reasons)

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Don't worry, because all orders placed on BackyardPeaks.com, and our Etsy shop, are backed by our No Worry Guarantee. Any shipment lost in transit or delivered with defects is guaranteed to be replaced or refunded. Please have pictures of defects and your order number ready when reaching out via email or an Etsy message.

All items on BackyardPeaks.com, and our Etsy shop, are available to be edited to your personal preference. For example: if an item references 'lawyer', but you would prefer it to say 'attorney', I can update it for you. Please reach out via Etsy message!

When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent.

Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.

The solution is to simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash. If the discoloration is still noticeable, send me a picture to sort out a refund or replacement right away!

We are unable to offer shipping upgrades at this time.

Unfortunately we cannot add gift messages for any orders at this time.